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Lynda Harden is the Chief Operating Officer, Global Delivery at Radancy where she is directly responsible for the development and delivery of Radancy’s suite of products and services. Her career has spanned positions in account service, creative delivery, digital development, software operations, and product support functions. Lynda has been recognized for leveraging her project management and leadership skills in building digital delivery functions, developing product service operations and facilitating the centralization of the shared service model at Radancy. “Never let it rest until your good is better and your better is best,” is Lynda’s mantra. She has also been influential in defining characteristics of Radancy’s culture: the excitement to embrace change, extreme pride in quality work, and a passion for supporting employee and customer satisfaction.
Last January, employee engagement predictions started off on a high note. If only we could’ve predicted that so much of the world’s workforce would be working from home just a...